FAQ’s

FAQ’s and terms and conditions

About us

Firstly, thank you for visiting my online store! Welcome to the official Mummy makes bows website!

I’m Kelly, the face behind MMB. I first started making hair accessories for my own little girls when i couldn’t find things I liked/that fitted right in the big stores, my little business has grown into something wonderful since then!  All my products are made with care and attention and are to the highest standard, if it’s not good enough for my girls it doesn’t leave MMB HQ!

Payments

All payments are made securely via PayPal. If you don’t have PayPal don’t worry you can check out still as a guest with a debit or credit card.

Mummy makes bows does not hold or store any of your personal information.

In the unlikely event, that you are unhappy with your purchase or it is faulty please contact me directly via the Contact me tab.

Delivery

Turnaround time for orders placed is 7-10 days. Please note that in busy periods dispatch can be up to 21 days.
Once items are dispatched, please allow up to 5 working days for delivery.
Time scale for international orders are longer.

 All parcels are sent first class via Royal Mail and I always obtain proof of posting. 
Please check that all of your delivery details are correct, we cannot be held responsible for lost parcels should the fault be on your behalf.
Orders returned back to us through no fault of our own will be refunded excluding postage cost, the order will then need to be placed again.

Should you not receive your parcel after 5 working days from dispatch confirmation, please contact us. Although lost parcels are not our fault we will try to help resolve the problem as soon as possible. We do advise checking with neighbours and your local sorting office before contacting us.

Local orders can be collected, simply choose the click and collect postage option at checkout. I will then contact you when your order is ready for you.

If your order is required for a certain date then please contact me before you place an order to ensure it will reach you in time.

Safety instructions

Although all of our items are made to the highest quality, most of our products do contain small parts, which is not advised for children under 3 years. Our hair accessories are a decorative product, NOT A TOY. All items should only be used under responsible adult supervision and you, the customer, must use the hair accessories entirely at your own risk. Whilst great care has been taken to make all of our products it is advised that you do not let small children suck and/or chew on any of them, this will weaken the product and may cause it to fall apart. Please remember to remove ALL hair accessories during sleeping hours and nap times.
We, mummy makes bows, will not be held responsible for any misuse of products bought from us, it is your responsibility to ensure the product is used correctly.

Returns 

Here at mummy makes bows we are confident you will be happy with your order but should you want to return your order for any reason please do so within 14 days of receipt, in a fully re-saleable condition in their original packaging and we will gladly offer you and exchange or full refund.
Please contact mummymakesbows@outlook.com or inbox the fb page to arrange a return, quoting your name and address and your order number (if applicable).
Customers are responsible for the payment of any postage incurred for the return of items, unless the item is faulty or there has been an error on our part. Please note we are not liable for any packages lost in the post and therefore suggest you return your item/s using a trackable method such as royal mail recorded delivery.
We cannot accept returns on items that have been deliberately broken or tampered with.

Please return to –
Mummy makes bows
87 Bottesford Avenue
Scunthorpe
North Lincolnshire
DN16 3EN

Follow us

If you would like to keep up to date with the latest products and releases, or share photos of your little ones why not pop over and give me a thumbs up on Facebook and Instagram?

http://www.facebook.com/mummymakesbows1

instagram.com/mummymakesbows